FAQ

Will Papap fit around my child's waist?

Papap Pony is designed to fit children ages 18 months to 5 years old. The stretchy waist band starts at 18 inches around to fit the tiniest bellies, but can stretch up to 28 inches around. The adjustable velcro allows for a snug fit so that Papap does not fall down during playtime. 

My child is shy about putting Papap around her waist.  Is this normal?

Some young children may require a little extra time to understand how Papap works. They may start out hugging and playing with Papap without her fastened around their waist. This is great as Papap is really huggable! But rest assured, they'll come around and are sure to be galloping around using the handsfree waistband in no time!

What are the recommended ages for Papap?

Papap exceeds the safety standards for children as young as 18 months, and kids up to 5 years old love playing with her. 

Your book, Meet Papap, is awesome.  When will the next Papap Pony book be available? 

We're so happy you loved Papap's new book! We are currently developing more Papap Pony books and products. Sign up for our newsletter to be notified when they will be available. 

How do I clean Papap?

Papap is designed to survive many years of toddler play and cuddling. We recommend spot cleaning for little spills.  After more messy play, just remove the leather bridle and toss Papap in the washer on delicate. Make sure to fasten the velcro together before you hit start. Afterwards, let her air-dry.  Note that we do not recommend using a hair dryer. 

What about cleaning the bridle?

The bridle cannot go in the washing machine due to the metal hardware. Just spot clean.

How do I return an item?

We want you and your child to love Papap Pony, and will gladly accept returns for products purchased on PapapPony.com within 30 days of delivery. If you have a return or an exchange, please contact us at hello@papappony.com. We are always happy to help.

Something is wrong with my order. What do I do?

Sometimes things go wrong, but don't worry, we are here for you.  Please contact us at hello@papappony.com so we can help.