How do I return an item?

We want you and your child to love Papap Pony, and gladly accept returns for products purchased on PapapPony.com within 30 days of delivery. If you have a return or an exchange please contact us at hello@papappony.com. We are happy to help.

Something is wrong with my order. What do I do?

Sometimes things go wrong, but don't worry we are here for you.  For items that are damaged, defective or not what you ordered, please contact us at hello@papappony.com so we can help you and provide you with return instructions.  

Will Papap fit around my child's waist?

Papap Pony is designed to fit children aged 18 months to 5 years old. The stretchy waist band starts at 18 inches around to fit the tiniest bellies, but can stretch up to 28 inches around. The adjustable velcro allows for a snug fit so that Papap does not fall down during playtime. 

My child does not want Papap around her waist?

Some children take a little time to understand how Papap works. Many will want to start out hugging and playing with Papap during story time without her fastened around their waist. This is great as Papap is really huggable. After your child is having fun with Papap introduce the idea of 'riding' Papap. Many kids welcome the idea of taking their buddy with them wherever they go. This is also the time to introduce some fun activities your child can do with Papap. Check out our website or the Activity Guide that comes with the Adventure Set for some ideas.

What age is Papap safe for?

Papap exceeds the safety standards for children as young as 18 months. As with any toy, parent supervision is advised. As a mother of two herself, our founder designed Papap with safety built in.

I love the activities in the Activity Guide that comes in the Adventure Set and with the Bridle, where can I find more ideas?

We love to come up with lots of fun activities for Papap to do with you and your child. These activities are parent approved and have been developed to help toddlers and preschoolers learn valuable skills in a fun and creative way. We are always testing new activities on our own children and you can follow along by signing up for our newsletter or checking us out on social media at @papappony. 

Your book, 'Meet Papap', is awesome, when will the next Papap Pony book be available? 

So happy you loved Papap's book! We are currently developing more Papap Pony books and products. Sign up for our newsletter to be notified when they will be available. 

How do I clean Papap?

Papap is designed to survive many years of toddler play and cuddling. We recommend spot cleaning for little spills, but after more messy play you can put Papap in the washer on delicate. Just make sure to fasten the velcro together before. Then let her air-dry. We do not recommend the dryer. 

What about cleaning the bridle?

The bridle cannot go in the wash due to the metal hardware. Just spot clean.